Textualiza, operated by Mupi Systems, is committed to fighting spam and respecting the privacy of its users. This policy describes our practices and commitments regarding the sending of electronic communications.

Definition

What Is Spam?

Spam is the sending of unsolicited electronic messages, generally in large volumes, to recipients who have not consented to receiving them. This includes:

Unsolicited commercial emails
Bulk messages without prior consent
Communications with misleading information or forged headers
Messages that do not offer an unsubscribe option

Commitment

Our Commitment

Textualiza is committed to:

Consent

Sending marketing communications only to users who have expressly consented to receive them.

Identification

Clearly identifying the sender in all communications, without using misleading information.

Unsubscribe

Including a clear and functional unsubscribe (opt-out) option in all communications.

Speed

Processing unsubscribe requests within 48 business hours.

Emails

Email Preferences

Textualiza sends the following types of communications:

Transactional emails

Account confirmations, processing notifications, security alerts, and payment receipts. These emails are essential for service operation and cannot be disabled while the account is active.

Informational emails

Updates about new features, usage tips, and platform improvements. Can be disabled in account settings.

Marketing emails

Promotions, special offers, and educational content. Sent only with explicit consent and can be disabled at any time.

You can manage your email preferences at any time in your account settings or by clicking the unsubscribe link included in every email.

Complaint

Complaint Procedure

If you received an unsolicited communication from Textualiza or believe our service is being used to send spam, follow the steps below:

Unsubscribe: Click the unsubscribe link in the footer of the email you received. Your request will be processed within 48 hours.
Direct contact: Send an email to contato@mupisystems.com.br with the subject "Spam Complaint," including:
- A copy of the email received (with full headers, if possible)
- Your email address
- Date of receipt
Investigation: Our team will investigate the complaint and take necessary action within 5 business days.

Prohibition

Prohibition of Spam Use

It is expressly prohibited to use the Textualiza Platform or its services to:

Generate content for sending unsolicited emails
Process email lists obtained without consent
Create or distribute misleading or fraudulent content
Any activity that violates applicable anti-spam legislation

Users who use the Platform for spam purposes will have their accounts suspended or terminated immediately, without prior notice.

Updates

Changes to This Policy

Textualiza reserves the right to modify this Anti-Spam Policy at any time. Changes will be published on this page with the updated revision date.

We recommend that users review this policy periodically. Continued use of the services after any changes constitutes acceptance of the updated policy.

Significant changes will be communicated by email or through a notice on the Platform.

Questions or complaints?